ZOL and MARS Road Ambulance Service Terms of Service

Terms and Conditions of the Road Ambulance Service are as follows:

  1. Customers who wish to sign up must consent to the Services by accepting the Terms and Conditions via myZOL or sign a physical Consent Form in our ZOL Zimbabwe Shops.
  2. Customers will be required to complete a MARS Registration Form which will contain the MARS Terms and Conditions.
  3. Customers who have signed up and paid will be eligible for the Road Ambulance Services.
  4. The Road Ambulance Service is also available to the immediate family members of ZOL Zimbabwe’s subscribers at an additional monthly fee of ZWL171 or US $2 per individual.
  5. ZOL Zimbabwe’s sole responsibility is to receive payments for the Road Ambulance Service on behalf of MARS.
  6. All support services for the Road Ambulance Service will be will be offered solely by MARS, which is reachable on its ECONET Toll-Free phone numbers, being 182 or +263 24 2771221.
  7. The evacuations may be called upon 24 hours a day but limited to a standard radius of 60km from the nearest MARS base countrywide.
  8. The Road Ambulance Service will only be available when there is a life or limb-threatening emergency. In the event of an evacuation, the patient shall be conveyed to the nearest appropriate medical facility, as determined by MARS.
  9. The Road Ambulance Service will not be available if one is having a minor illness and is able to self-drive to a medical facility or for existing or suspected COVID-19 illnesse.