| Technician |
Time |
Status |
 |
| Taona |
2010-08-27 16:03:29 |
Please note that Africom will be doing some maintenance work on the Kopje, Pockets, Brooke and Eastgate BSs between 1700hrs-1900hrs, starting today until Sunday. This will result in service interruption during the stated periods. Any inconveniences caused are sincerely regreted. |
|
| Taona |
2010-08-24 08:33:30 |
Please note that the Borrowdale, Avondale, Arundel and Chisipiti POPs went down yesterday at around 1622Hrs due to a fiber break. Powertel is currently working to restore connectivity. We sincerely apologise for any inconveniences caused. |
|
| Taona |
2010-08-11 13:45:39 |
Please note that email will be down from approximately 8pm to around 10pm on Thursday 12 August 2010. This is due to scheduled maintenance that we have to carry out on our system.
We sincerely apologise for any inconveniences caused. |
|
| Tatenda |
2010-07-30 08:39:22 |
Please be advised that we are currently having a problem with our connections via the new UHF platform. Transmedia is currently working to restore services as soon as possible. Any inconveniences are sincerely regretted. |
|
| Tatenda |
2010-07-30 08:39:11 |
Please be advised that we are currently having a problem with our connections via the new UHF platform. Transmedia is currently working to restore services as soon as possible. Any inconveniences are sincerely regretted. |
|
| Taona |
2010-07-06 16:56:54 |
Please note that PowerTel Communications will be conducting scheduled maintenance work on the 7th of July 2010 as from 1600hrs to 2200hrs. This will cause service interruption on all of our POPs. Normal service is expected to be restored early the following day.
Any inconveniences caused are sincerely regretted. |
|
| Taona |
2010-06-28 16:18:00 |
Please note that Africom will be carrying out maintenance work on the Kopje Basestation on Wednesday 30th of June 2010 from 1715HRS to 1745HRS and on 1 July 2010 from 1715HRS to 1745HRS. All clients on this basestation will be down during this exercise. We sincerely apologize for any inconveniences caused. |
|
| tatenda |
2010-05-29 12:48:54 |
Please be advised that one of our MUXs at Borrowdale is currently down. This is affecting connectivity to some of our clients connected to the Borrowdale POP. We expect to have this problem resolved by Monday, June 1, 2010. Any inconveniences caused are sincerely regretted. |
|
| Taona |
2010-05-04 09:45:11 |
Please note that the Avondale POP is currently down. This is due to a fault on the Powertel Fiber Link. We have since contacted Powertel with regards to the issue and they have sent a team of technicians on site to attend to the fault. Any inconveniences caused are sincerely regretted. |
|
| Tatenda |
2010-04-30 16:53:20 |
Please be advised that ZOL offices and help desk will be closed on 1st May 2010 for the Workers day holiday. Normal business will resume on the 2nd of May 2010 from 0900hrs up to 1500hrs. We sincerely apologize for any inconveniences caused. |
|
| Tatenda |
2010-04-16 14:43:34 |
Please be advised that the Brooke and Kenilworth Afri-com Base stations will be down for the rest of day (April 16, 2010). Afri-com stated that this is due to a backhaul problem. Any inconveniences caused are sincerely regretted. |
|
| salva |
2010-03-26 12:02:56 |
Please be advised that the following Support numbers are currently not working : 773445, 773447, 773147, 773448, 773446, 773445, 708774. All the rest of our Support numbers are working. We are working tirelessly to have these up and running again. Any inconveniences caused are sincerely regretted. |
|
| Tatenda |
2010-03-10 14:39:10 |
Please note that Afri-com Brooke, Kenilworth, and Pockets WiMax Base Stations are down at the moment. Afri-com is carrying out repairs to their fiber link that connects to the above base stations. They expect to be done by the end of the day. We apologize for any inconveniences caused. |
|
| Tatenda |
2010-03-05 13:26:28 |
Please be advised that the following Support numbers are currently not working : 701274, 701400, 701277, 701276, 708774, 701700, 701977, 701701. All the rest of our Support numbers are working.
We are working tirelessly to have these up and running again. Any inconveniences caused are sincerely regretted. |
|
| Tatenda |
2010-02-18 12:07:30 |
Please be advised that one of the Afri-com nodes has gone down affecting clients connecting to the Causeway Base Station. The issue is currently being attended to. Any inconveniences caused are sincerely regretted. |
|
| Tatenda |
2010-02-17 09:32:12 |
Please be advised that the Afri-com Kopje Base Station is now fully functional. If there are clients who are still having connection problems from the Kopje Base Station, please notify us so that we can contact Afri-com since they are still monitoring the new Base Station installed. Any inconveniences caused are sincerely regretted. |
|
| Tatenda |
2010-02-16 09:58:56 |
Please be advised that Afri-com are installing a new Base Station at Kopje. During this installation period, clients connecting to the Kopje and Westgate Base Stations will experience connectivity problems. Afri-com expects to finish the installation at noon Feb 16, 2010. We apologize for any inconveniences caused. |
|
| nomious |
2009-11-24 14:33:39 |
Please note there will be temporary UHF outage on Tuesday the 24th of November 2009. This is because of essential maintenance work which we intend to carry out in order to improve service delivery.
Note only clients on the old 600MHz platform will be affected. In order to minimise business disruption the maintenance work will start at 2000Hrs to around 0100Hrs.It will take about 5 hours Any inconvenience caused is sincerely regretted. |
|
| Salva |
2009-11-15 01:44:35 |
Please be advised that there will be an interruption of service on Sunday the 15th of November 2009, from 1000hrs to 1700hrs.This is due to a scheduled maintenance by Telco Internet on their infrastructure at Emerald Park.The maintenance will only affect client on Telco fibre within that area. Any inconveniences are sincerely regretted. |
|
| yemurai |
2009-11-07 10:20:21 |
Please note that Africom Brooke, Kenilworth, and Pockets WiMax base stations are down at the moment. Africom is carrying out maintenance on them. We apologize for any inconvenience caused. |
|
| yemurai |
2009-10-24 20:12:18 |
Please note that we are currently doing maintainance on one of our core routers. This is affecting mainly Joina Wimax, UTP, and some leased line customers. We apologize for the inconvenience.
|
|
| nomious |
2009-10-21 15:04:43 |
Please be advised that we will be pointing our Borrowdale Brooke Base Station to connect to Pockets Hill tonight as a way to improve throughput and reduce latencies on Borrowdale Brooke Base Station, and during the exercise some downtime may be experienced but we hope it will be short-lived.
Sorry for the inconveniences that may result from this exercise.
|
|
| nomious |
2009-10-02 15:15:23 |
Please be advised that our Bulawayo dialup number 330005 is down at the moment due to a technical fault, you can use the following alternative numbers for Harare to dial in to ZOL which are 04,70904, 04,700295 and 04,88800. We apologise for any convenience to have been caused |
|
| nomious |
2009-09-28 12:39:49 |
Please note that Africom have finished maintenance on the other Base Stations and are carrying an emergency maintenance on Pockets Base Station to replace a switch. This will affect clients in Brooke, Kenilworth and Pockets. We apologize for any inconvenience caused.
|
|
| Audrey |
2009-09-26 11:27:23 |
Please note that as from 2pm today (26/09/2009), Africom will be carrying out maintenance on their Pockets WiMax base station. This will affect clients on the Brooke, Kenilworth and Pockets base stations. We apologize for any inconvenience caused. |
|
| nomious |
2009-09-15 13:54:53 |
Please be advised that all our clients on our Borrowdale Platform were down from about 16:00hrs on the 14th of September and the problem was resoved at about 12:30 hrs on the 15th of September. This was due to a Powertel fibre break as a result of trenching. |
|
| Dazzilin |
2009-08-26 06:33:10 |
Please note that there was service interruption between 0410am-0500am. This was due to power outage in the CBD. |
|
| nomious |
2009-08-18 14:45:11 |
Please note that the heart of the Powertell network POP at Intermarket Life Towers is down. This affects all clients whose connection in anyway uses this fiber network. Technical representatives from Powertel are attending to the situation, we apologize for the inconvenience caused.
|
|
| mupondab |
2009-08-16 12:06:05 |
Please note the problem has now been resolved by our upstream provider.Internet is now working fine. |
|
| mupondab |
2009-08-16 09:55:55 |
Please be advised our main upstream provider has been experiencing problems today Sunday 16/08/09 from 0845 and this has affected internet services.Their technicians are working to restore service.We apologize for the inconveniences caused. |
|
| nomious |
2009-08-06 21:21:35 |
Please be advised that TSL Base Station is experiencing some technical issues as from 16:00 HRS and has affected all clients that connect using that Base Station, TELCO Technical team are currently looking into it. We would like to apologies for any inconvenience caused, we assure you of our best attention at all times. |
|
| nomious |
2009-08-06 21:05:05 |
Please be advised that TSL Base Station is experiencing some technical issues as from 16:00 HRS and has affected all clients that connects using that Base Station, TELCO Technical team are currently looking into. We would like to apologies for any inconvenience caused, we assure you of our best attention at all times. |
|
| john |
2009-07-14 17:01:39 |
Please note that our help desk numbers 775116 - 8 and 773445 - 8 are not working at the moment. To contact our help desk, please use the following numbers: 701700/1,701274-7,702210,708774,700426 and 701977 . Any inconvenience caused is sincerely regretted. |
|
| john |
2009-06-25 15:49:03 |
Please note we have changed our mail servers to improve security and to increase our spam filtering if you are experiencing problems with sending or receiving mail please click here |
|
| nomious |
2009-05-29 16:21:23 |
Please note that ZOL has rectified the technical problem on the main internet link which had affected browsing since Thursday 20:30hrs to Friday 14:20 HRS. We apologize for any inconveniences caused. |
|
| Chido |
2009-05-29 01:39:39 |
Please note that ZOL is currently experiencing a technical problem on the main internet link which has affected browsing since 2030hrs. We are currently running on our back up link via Telone. Our technicians are working on trying to rectify the problem. We apologize for any inconveniences caused. |
|
| nomious |
2009-05-06 08:30:11 |
ZOL International links were DOWN since 1.20 hours. A motor had broken down at the teleport in Austria. This has since been replaced and ZOL went back online at 8:15 hours. We apologize for any inconvenience caused. |
|
| Audrey |
2009-05-04 11:57:15 |
Please be advised that our Eastlea POP is now up.
We assure you of our best attention at all times. |
|
| Chido |
2009-05-03 12:57:58 |
Our Eastlea POP is down due to a technical fault on the Telco fiber at Karigamombe. Telco and Zol technicians are currently working on the fault to restore service. Any inconveniences caused is sincerely regretted. |
|
| nomious |
2009-04-27 13:04:43 |
Please note that all our support numbers are now working. We assure you of our best attention at all times. |
|
| nomious |
2009-04-27 09:47:59 |
Please note that the following ZOL support numbers are down:(701701, 701700, 701977) as well as our toll free number 08004246. Our technical team is working with TelOne on the issue. Please use the following numbers for support 701275, 701276, 701277 ,775116, 701274. We assure you of our best attention at all times. |
|
| salva |
2009-04-12 09:53:41 |
Over the past few days our webmail has been under attack from some international spammers. The attack was so great that it caused a denial of service (dos attack) on our webmail system resulting in service outage. We have managed to work with the developer to create a patch for the system that can identify and stop these culprits. Access to our webmail service has been restored and we will continue to work to make sure that these does not happen again. We sincerely apologize for inconveniences this outage could have caused.
|
|
| nomious |
2009-03-30 12:57:30 |
Please be advised that our dial up numbers which are 70904,700295 are not working at the moment due to a technical fault at TELONE. TELONE technical team are currently working on it to restore the service back to normal. To contact our help desk, please use the following numbers: 775116-8. We apologies for any inconvenience caused. |
|
|
2009-03-16 18:13:42 |
Please be advised that our Internet Link which had gone down at 15:45 HRS was restored as from 17:20HRS, which was due to a fiber breakage. Our technicians managed to rectify the problem as soon as possible, We apologize for any inconveniences caused. |
|
| nomious |
2009-03-16 17:47:25 |
Please be advised that our Internet Link which had gone down at 15:45 HRS was restored as from 17:20HRS, which was due to a fiber breakage. Our technicians managed to rectify the problem as soon as possible, We apologize for any inconveniences caused. |
|
| salva |
2009-03-16 16:44:20 |
Please be advised that internet has been down as from 1545hrs due to fiber breakage on our main link to our gateway. Our technicians are attending to the fault.We apologize for any inconveniences caused. |
|
| nomious |
2009-03-04 15:46:51 |
Please note that TELONE SAIX links are down.This has affected all our broadband and dial up clients on local bandwidth via TELONE.TELONE Technicians are working flat out to restore service back to normal.We apologise for the inconveniences caused. |
|
| nomious |
2009-02-19 14:34:42 |
Please note that our support dial up numbers which 701701,775116/8 are now working, the problem has since been resolved yesterday at 8:00pm. Sorry for any inconvenience to have been caused, we assure you of our best attention at all times. |
|
| nomious |
2009-02-18 14:23:34 |
Please be advised that our landline numbers for ZOL which are 701701,775116/8 are not working we apologise for any inconvenience caused. Our technical team is working on it to restore the service back to normal. For communicating purposes use the following tools which are sending emails to support@zol.co.zw or click our Live Support on our website and chat online. |
|
| salva |
2008-12-22 07:43:48 |
Please be advised that both our UHF back haul links to ZOL ,Powertel fiber and Africom fiber , are down at the moment. The technicians are working on it right now and we will keep you updated of the developments.This problem is affecting all clients on the UHF platform.
We sincerely apologize for any inconveniences caused. |
|
| nomious |
2008-12-08 12:47:38 |
We are currently experiencing some problems on our main link. This has resulted in us receiving poor quality bandwidth from our upstream provider. Our engineers are working with our upstream provider to rectify the problem.
|
|
| salva |
2008-12-04 14:07:13 |
Please note we are going to perform some emergency maintenance on the Satellite equipment today between 18:30hrs and 21:00hrs. You might experience some intermittent downtimes during this period. This maintenance has is to correct a faulty interface on the TX routers. We apologize for any inconvenience that we might cause. |
|
| nomious |
2008-11-06 09:37:48 |
Please note our dial-up and helpdesk number starting with 70 are not working due to a Telone technical problem, for helpdesk support please use 775116 and dial-up use 88800. We apologise for any inconvenience caused. |
|
| nomious |
2008-10-28 07:55:01 |
Please note that on Sunday 26th October our TAN international browsing was down between 9am to 9.45am. SkyVision was carrying out some maintenance work on their link. Sorry for any inconvenience caused we assure you of our best attention at all times |
|
| yemurai |
2008-10-27 15:54:28 |
Please note our all our helpdesk numbers are now functional. |
|
| yemurai |
2008-10-19 10:28:42 |
Please note that our help desk number 701701 is not working at the moment. To contact our help desk, please use the following numbers:
775116 - 8, 773445 - 8.
Any inconvenience caused is sincerely regretted. |
|
| salva |
2008-10-11 18:49:08 |
Please be advised that Bulawayo has been down as from 1300hrs this afternoon.This is due to a major power failure just outside Gweru – Transformer fault. Powertell Transmission team is taking a generator to the failure point.
We sincerely apologize for any inconveniences caused.
|
|
| nomious |
2008-10-07 21:27:54 |
Please note that all Telone southern links are down due to a fibre theft at Banganyemba. This has affected all their Newbridge Nodes within this region and it stretches as far as Victoria Falls, Bulawayo, Gwanda, Beitbridge and Masvingo. Telone technicians are working on restoring service back to normal. |
|
| salva |
2008-10-03 19:26:36 |
Please note that Zol will be doing some routine maintenance on the Borrowdale POP on Saturday the 4th of October from 8:00 hours. This maintenance will result in intermittent disruption of service throughout the day. The exercise will be complete on Sunday the 5th of October 2008.
Zol would like to sincerely apologize for the inconvenience this necessary maintenance will cause. Should you require internet services during this period please visit anyone of our Hotspots.
|
|
| nomious |
2008-10-03 16:15:15 |
Please note that ZOL will be doing some routine maintenance on the Borrowdale Pop on Saturday the 4th Of October from 8am. This maintainence will result in disruption of service. The exercise will be complete on Sunday the 5th of October 2008. ZOL would like to sincerely apologize for the inconvenience caused. |
|
| yemurai |
2008-06-19 10:19:14 |
Please note that our TSL WiMax Base station is up now. We apologize for any inconveniences caused. |
|
| yemurai |
2008-06-19 09:06:59 |
Our TSL base station is down. There is power. The station was running on generator since yesterday. We suspect the generator has run out of fuel. Our technical team is attending to the issue. We apologize for any inconveniences caused.
|
|
| nomious |
2008-06-12 15:04:02 |
Please note that the Telco link to ZOL went down around 1300HRS. The technical team are looking into the issue regarding the POP at Eastgate to see where the problem is. This has negatively affected all clients on Telco fiber, TSL WiMax, HreMux-ADSL-Arundel, HreMux-ADSL-EASTLEA. We apologise for any inconvenience caused. |
|
| nomious |
2008-06-12 10:53:16 |
Please note that there is a power problem at Pockets Hill and this has affected all our clients on the UHF platform. Any inconvenience caused is sincerely regretted. |
|
| Salva |
2008-06-06 17:54:23 |
We are scheduling some maintenance work on our customer switches in our main server room. We need to replace the switches with some higher capacity switches as well as fix some messy cables. The work is going to start on Friday 06/06/08 at 8pm into Saturday. Affected customers are mainly going to be the leased line customers and UTP customers. |
|
| nomious |
2008-06-05 09:56:21 |
Please note our link to Bulawayo is now up, the Powertel technical team resolved the problem on their link between Norton and Kwekwe on 04/06/2008 around 8pm. Sorry for any inconvenience that might have been caused. |
|
| nomious |
2008-06-04 16:43:14 |
Please note that as from 14:50HRS our link to Bulawayo has been down due to a technical fault on Powertel fiber link between Norton and Kwekwe. Their technical team is currently working on it. We apologies for any inconvenience caused, we assure you of our best attention at all times. |
|
| nomious |
2008-05-17 15:03:16 |
ZOL experienced a technical problem which affected internet and browsing between 12.20 HRS to 14.24HRS. The problem has since been rectified, we are apologise for any inconvenience caused and we assure you of our best attention at all times. |
|
| nomious |
2008-05-12 07:09:24 |
Please be advised that our landline number 701701 is not working at the moment, you can use the following numbers to contact ZOL 775116/8/9, 773445/6/7/8 |
|
| nomious |
2008-03-31 13:08:30 |
Please note we had uplink problems between 11.40am -12.52pm and this has affected all Clients in terms of browsing. Our Technical team has rectified the problem as quickly as possible. We assure you of our best attention at all times. ZOL sincerely apologises for any inconveniences caused. |
|
| nomious |
2008-03-19 15:09:09 |
Please be advised that our Powertel Fibre Link has gone down at 13.30 HRS, the problem is being rectified. This has affected Internet connectivity to all clients who connect via Powertel. We apologise for the inconveniences caused. |
|
| nomious |
2008-03-19 13:57:46 |
Please be advised that our landline number 701701 is not working at the moment, you can use the following numbers to contact ZOL 775116/8/9, 773445/6/7/8, 775147,701700 and 708774. |
|
| nomious |
2008-03-16 09:54:55 |
Please be advised that ZOL experienced an authentication problem between 09:00 hrs to 09:50hrs. Our technical team has rectified the problem and we are now back online. We apologize for any inconvenience caused. |
|
| nomious |
2008-02-27 15:04:39 |
Telone is currently experiencing problems with upstream links. This has negatively affected most our clients on Zimsurfer in terms of internet browsing speed. Telone technicians currently working flat out to restore service to normal levels. Any inconveniences are sincerely regretted. |
|
| nomious |
2008-02-26 14:40:28 |
Please be advised that we are now back online, the problem has been resolved which was affecting our internet connectivity between 1349HRS to 14:26HRS. Sorry for the inconvenience caused, and we assure you of our best attention at all times. |
|
| nomious |
2008-02-07 14:42:23 |
Please be advised that ZOL experienced a fault between 13:30hrs to 14:23hrs. Our technical team has resolved the problems and we are now back online. We apologize for any inconvenience caused. We assure you of our best attension at all times. |
|
| nomious |
2008-02-07 14:38:02 |
Please be advised that ZOL experienced a fault between 13:30hrs to 14:23hrs. Our technical team has resolved the problems and we are now back online. We apologize for any inconvenience caused. We assure you of our best attension at all times. |
|
| nomious |
2008-02-05 19:31:24 |
Telone links are down at the moment and this has affected all Clients on Zimsurfer (Local Bandwidth).
Telone is currently working on it trying to rectify it as quickly as possible. We assure you of our best attention at all times. ZOL sincerely apologises for any inconveniences caused. |
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